Frequently Asked Questions

Getting Smart

Here you’ll find a series questions that routinely come up for overseas and international moves. Please reach out to us if you need more detail or have a question we haven’t covered. We want to assure you are fully informed and know what to expect.

Can I send food and alcohol?

We recommend you leave consumables behind. In most countries, alcohol is subject to duties and taxes, and slows down the customs process.

Can I pack my own boxes to save money?

Packing your own boxes will not save you money. Boxes that are Packed by Owner (PBO) are not allowed in international shipments.

How do you verify the weight of the shipment?

Our partners use certified weight tickets/certified scales to weigh shipments.

Can I send jewelry or important documents?

Valuables, such as cash, stamp collections, coin collections, deeds/titles, jewelry, bullion or medications should not be included in your household goods shipment. We recommend that you take these items with you on the airplane.

Can I load my own container?

No, we don’t offer this type of service.

Will there be duties/taxes at destination?

Duties/taxes are determined by local agencies at the destination. We recommend that you contact the consulate for your destination country about your specific situation.  

What about a customs inspection?

A customs inspection can happen as your shipment leaves the origin country and/or when your shipment arrives at destination. Most inspections are random and are ordered by governmental agencies.

Can someone else receive the shipment on my behalf?

You can appoint someone to receive your shipment at the destination; however, the owner of the goods will need to complete customs paperwork and must meet customs requirements. 

Is there storage available?

Yes, we are happy to provide you with options and rates.

Can I pick the shipment up at the port myself?

No, Port Only shipments are not allowed on international shipments.

Can I ship household goods inside my vehicle?

No, for safety and security, you cannot pack items inside your vehicle.

Do I have to purchase transportation insurance?

Transportation insurance is optional, but we strongly recommend it. See our Insurance page for more information.

Still have a question? Please contact us for more information.

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